Support
Help, without giving up your privacy.
Assetra is a budget and net worth app with no account and no bank connection. iCloud sync between iPhone and iPad is optional (iOS only, turned on in Settings).
Write to us
Tell us what happened, your iPhone model, and your iOS and Assetra versions. Do not send passwords, card numbers, bank statements, or private financial records.
Frequently asked questions
Where is my data stored?
Your budget, payments, subscriptions, accounts, and assets are stored on your device. Optional: if you turn on iCloud sync in Settings, changes sync through iCloud Drive between your iPhone and iPad signed in to the same Apple Account. This feature is available on iOS only. It is off by default and must be enabled on both devices.
What if I lose my phone?
iCloud sync between iPhone and iPad is optional (iOS only, turned on in Settings). For a separate backup, regularly export a JSON file to Files or iCloud Drive from Settings → Backup / Export JSON. On-device automatic backups alone do not protect against losing the phone.
Where are the automatic backups?
On iOS, automatic backups are in Files → On My iPhone → Assetra → Backups. On Android, they are stored in the app’s own folder and restored from Settings. For an off-device copy, use Settings → Backup / Export JSON; on iOS you can manually save it to iCloud Drive. Automatic backups are not uploaded to iCloud Drive on their own.
How do I restore a backup?
Open Settings → Restore from Backup and choose a JSON backup previously exported by Assetra. A safety copy of your current data is kept first.
Why am I not receiving reminders?
Turn on payment reminders in Assetra Settings and allow notifications for Assetra in iOS Settings.
Does Assetra connect to my bank?
No. Assetra does not connect to financial institutions, move money, or provide financial advice.
How do I delete my data?
Use the reset options in Settings. Uninstalling Assetra also removes its local data.
How do I restore my purchase?
Tap Restore Purchases on the access screen or in Settings. On iOS, sign in with the Apple ID that made the purchase; on Android, use the Google Account that made the purchase.
Does the web version sync with the mobile app?
No. The web version is sold separately. Records stay only in the browser of the computer you use and do not sync with the mobile apps. To move data, export a JSON backup and restore it on the other side.
How do I move my license to another computer?
Deactivate the license in Settings in the web version on the old computer, then activate your license key on the new computer. One key can be used on up to 3 computers.
I forgot my password
The password cannot be recovered. Use “Forgot password” to delete the data in that browser and set a new password. If you have a backup file, you can restore it. Your license stays active.